Have a Question?

At Essential Med, there is no such thing as a silly question. We understand that medical terminology can be confusing, and policy information can leave you feeling a little overwhelmed.

We firmly believe in empowering our clients with the knowledge and cover that can help them lead a full and happy life. For this reason, we are putting together one of the most comprehensive knowledge bases around.

This easy to use section will provide you with the answers you are looking for, so simply make use of the search function and all the information will be a single click away. Whether you want some more information on the benefits offered, or general medical information, you are sure to find the answers you are looking for right here.

Should you still be struggling to find what you need, you can get in touch with one of our friendly consultants at any point and they will gladly provide further assistance.

What is the difference between Medical Aid and Medical Insurance other than the premium?

Medical Insurance is based on events and stated benefits and is regulated by the FSB, Long Term and Short Term Insurance acts. Medical aid is based on procedures and tariff codes and is regulated by the Council of Medical Schemes.

Day-to-Day Benefits FAQ

We believe in full transparency and want potential members to have access to all the information they need. That’s why we showcase all the most frequently asked questions about our Day-to-Day benefits on this page. If you have a question, other people have likely asked the same thing. However, if you can’t find what you’re looking for here, feel free to contact us. We’re happy to help in any way we can.

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Hospital Plan FAQ

Before you take out a hospital plan policy with us, you will want to know what you are covered for, when you can claim and what hospitals you can visit. If you have a question about our hospital plan, it’s likely someone else has asked it too. You’ll find all that information on this page. However, if you can’t find what you’re looking for here, feel free to contact us. We’re happy to help in any way we can.

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General FAQ

Whatever you would like to know about Essential Med, we’re happy to tell you. We believe it’s important for all potential and new members to have access to all the information they need. If you have a question, chances are that other people have been asking the same thing. This page will tell you the differences between medical aid and health insurance, as well as other interesting facts.

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